Role:

Oregon Worker Relief Fund utilizes a variety of roles to separate responsibilities. These separate roles help guide workers through the application process and make an ultimate determination about eligibility.

Admin: I am a super user with the ability to create, edit and delete. An amalgamation of all roles with a unique eye on client safety and data security.

Approver: I equip Team Leads and Navigators with user access and training, field questions from & problem solve with Team Leads, act as quality control- ensuring calculated disbursements are proportional, and promote applications to the fiscal agent for endorsement.

Team Lead: I recruit, assemble and train the best client-facing Navigators for our team. I ensure that Navigators have the tools they need and that we adhere to a rigorous yet approachable standard for interviewing applicants and data collection. And, I execute an effective outreach plan- with straightforward, equitable access to the application process.

Navigator: I am the primary point of contact for applicants which requires building trust, setting clear expectations, and communicating promptly. I gather only the necessary information required for the application and guide applicants through the process, helping to overcome obstacles on the way to resolution and support.

Viewer: A user who can view all navigations for the purposes of review and support. This user may not edit, reassign, or update data in any way.

Fiscal Agent: I find ways to say yes to our community while monitoring our reserves.